Frequently Asked Questions
Find the answers to our most frequently asked questions right here.Must I have a credit card to rent with U Drive 4x4 Rentals?
Even though credit cards make it very easy to pay your deposit, it is not a necessity when you book with us.
We are perfectly happy to accept the deposit via an Electronic Transfer.
However, on the day of collection of your vehicle, you will have to have a Visa or MasterCard credit card in order for us to reserve funds.
Do you accommodate hotel or airport transfers?
If the pick-up or drop-off location is in Upington, we will collect you from the airport or hotel free of charge.
However, vehicles can be collected or dropped off in most areas in Southern Africa at an additional charge. Please communicate with one of our consultants for accurate delivery and/or collection fees if not at our official Depot in Upington or Johannesburg.
Do I need an International driver license to hire a car?
It is law in South Africa that all licenses must be in English. If your license is not in English an English International license will be required.
Do you accept Diners or American Express credit cards?
Unfortunately we do not accept Diners or American Express credit cards.
How do we pay for our rental?
If you book your vehicle less than two weeks prior to collection we require the full amount for confirmation.
How do I secure my booking?
You will be required to confirm acceptance of the quote by replying to the e-mail and paying your 20% deposit as
soon as possible (within the validity period of the quote).
Please remember to use your booking number as reference.
We accept any of the following credit cards when you collect your vehicle in South Africa: MasterCard, Credit Card or a Visa Credit Card. EFT is also acceptable in South Africa for the initial deposit for booking. No Cheque or Debit cards will be accepted.
What if I need to cancel my booking?
Depending on the notice period you will be refunded as follows:
60 Days’ Notice – 5% Admin Charge will be charged.
59 – 45 Days Notice – 90% Refund on amount paid.
44 – 31 Days Notice – 80% Refund on amount paid.
30 – 16 Days Notice– 70 % Refund on amount paid.
15 – 7 Days Notice – 50 % Refund on amount paid.
6 Days or less – 10% Refund on amount paid.
Can I change my booking instead of cancelling?
If there is availability for the new dates and enough notice for the terminated date, we can change the dates without penalty and move the deposit to a different date. The vehicle in this case may differ and if needed different options of vehicles will be provided. Each scenario is unique and will be treated individually.
How long is my quote valid?
The quotation is valid for 14 days after the date of issue. Our booking officer will follow up with you on a regular basis, before the expiration date.
Can I extend the validity period of my quote?
Absolutely, however you will be required to confirm the time extension. Each quote will be handled uniquely based on our other potential clients waiting in line.
Why am I calculating 9 days but you are charging/quoting 10 days?
We charge per calendar day meaning each date is a full day’s charge. However, if you drop your vehicle before 10:00am, the drop-off day will not be charged.
What is your minimum Driver rental age?
23 Years of age.
What is the minimum rental period?
3 Days minimum.
How does the deposit work?
The deposit is paid to secure the vehicle. A security amount is due according to the insurance option chosen. This amount will be kept safely until the vehicle is returned.
The Security Bond will be utilized to pay for any genuine expenses pertaining to the rental (i.e. damages to camping equipment, tyres, windscreens, refilling of fuel, speed fines, traffic violations, etc.) and will always respond to what you expected (No Surprises Policy).
How long before I get my deposit back?
The Security Bond is refundable between 21 and 30 business days after the rental has ended. A further 4-7 days should be allowed for the funds to clear on your side.
This period is to allow for a mechanical inspection and for fines from the local authorities to reach us.
Will the deposit be refunded automatically or is there something I have to do?
Our refund officer will send you an e-mail to the address we have on file when the deposit becomes due. It will contain information about your rental, any deduction and any refunds (if applicable).
You are required to reply to this e-mail if you are in agreement with the amount (or if not and why) and confirm that the credit card used for the initial deposit payment is still the same as well as providing a proof of account which you can obtain from your bank.
My friend paid the deposit and I paid the rental – who will get the refund?
The deposit will always be refunded in the same way it was paid.
Got any more Questions?
We are just an e-mail or phone call away.CALL
OPERATIONS
Upington & Johannesburg,
South Africa
Explore Africa in a pristine UDrive 4x4 Vehicle, fully equipped with a canopy and premium camping gear for the ultimate off-road experience.
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