We accept any of the following credit cards when you collect your vehicle in South Africa: MasterCard Credit card or a Visa Credit Card. EFT is also acceptable in South Africa for the initial deposit for booking. No Cheque or Debit cards will be accepted.

If you book your vehicle less than two weeks prior to collection we require the full amount for confirmation. However, during the period of the Corona pandemic we recognize the increased uncertainty that COVID-19 may be causing in your own trip planning. To help you book with confidence, we are offering an exceptional cancellation policy: Until the situation has stabilized, we will be offering the option of a 100% refund on all new bookings made after March 15, 2020, for cancellations made more than 7 days prior to a tour.

Depending on the notice period you will be refunded as follows:
60 Days’ Notice – 5% Admin Charge will be charged
59 – 45 Days’ notice – 90% Refund on amount paid
44 – 31 Days’ notice – 80% Refund on amount paid
30 Days or less – 50 % Refund on amount paid
15 Days or less – 75 % Refund on amount paid
6 Days of less – 5% Refund on amount paid

If there is availability for the new dates and enough notice for the terminated date, we can change the dates without penalty and move the deposit to a different date. The vehicle in this case may differ and if needed different options of vehicles will be provided. Each scenario is different and will be treated individually.

The Security Bond will be utilized to pay for any genuine expenses pertaining to the rental (i.e. Damages to camping equipment, tyres, windscreens, refilling of fuel, speed fines, traffic violations, etc.) and will always respond to what you expected (No Surprises Policy).

This period is to allow for a mechanical inspection and fines from the local authorities to reach us.

You need to reply to this e-mail if you are in agreement with the amount (or if not and why) and confirm that the credit card used for the initial deposit payment is still the same.